At Scaler Pi (IG Cloud Ops Limited (T/A ScalerPi), is a company registered in England & Wales. Registered office: Unit 9, Inward Way, Rossmore Business Village, Ellesmere Port, Cheshire, CH65 3EY. Registration No. 12362021 | D-U-N-S No. 225570651 | VAT Number 443 0489 03), we are committed to protecting your privacy when you use our websites and services.
This policy explains what information we collect, why we collect it, and how you can manage your data.
Our websites and services are not intended for children, and we do not knowingly collect data relating to children.
We review and update this policy from time to time, so please check back periodically.
1. Information We Collect
We collect information so that we can provide our services to prospective, current, and past customers.
We do not collect special category data such as race, religion, sexual orientation, health information, or political opinions.
2. Website Analytics
When you visit our website, we use third-party services (Google Analytics, Bing Analytics and Leadfeeder) to understand how visitors use our site.
These tools help us measure things such as traffic levels, most-visited pages, and general engagement so that we can improve usability.
All data is processed in a way that does not identify individuals. We do not allow these providers to attempt to identify visitors to our website.
If we ever collect personally identifiable information through forms, we will make this clear at the point of collection and explain how it will be used.
3. Security and Performance
To maintain the security and performance of our website, we may collect and store IP addresses and technical information automatically. This helps us detect and prevent abuse or technical faults.
4. Cookies
Like most websites, Scaler Pi uses cookies to make our site work efficiently and to help us understand usage patterns.
Cookies are small text files placed on your device. They can store preferences, support features such as live chat, or collect anonymised data for analytics. These cookies do not identify you personally.
You can disable cookies at any time in your browser settings. Please note that some features of our website may not function correctly without them.
For guidance, visit the About Cookies website or your browser’s help section.
5. Third-Party Links
Our website may include links to third-party websites. Each has its own privacy policy, which you should review before submitting any personal data. Scaler Pi is not responsible for how other websites handle your information.
6. Why We Collect Information
To deliver our services
We use your information to provide the products, services, or information you’ve requested, and to manage ongoing projects or support.
To improve our services
We analyse how our sites and systems are used to troubleshoot issues, improve performance, and enhance the customer experience.
To communicate with you
We may contact you to respond to enquiries, provide service updates, or share relevant product information.
You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
7. How We Store and Protect Your Data
We take appropriate measures to keep your data secure and use it only for the purposes described in this policy.
Your data is stored within the UK or EEA and is not transferred outside these areas unless you specifically request services to be delivered abroad.
We retain personal data only for as long as necessary to fulfil the purpose it was collected for and to meet legal or contractual obligations.
8. Sharing Your Information
We will only share your personal data when:
- Required by law.
- Necessary to prevent or detect fraud.
- Part of a legitimate business transfer (for example, if Scaler Pi is acquired).
We do not sell or rent personal information to third parties.
9. Your Rights
You have a number of rights under data protection law. You can exercise these at any time by contacting here.
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to correct inaccurate or incomplete information.
- Erasure: ask us to delete your data where there is no legal reason for us to keep it.
- Restrict processing: request that we limit how we use your data in certain circumstances.
- Portability: receive your data in a commonly used format or request that we transfer it to another provider.
- Object: object to processing based on our legitimate interests or for direct marketing.
We will respond to all legitimate requests in line with applicable data protection legislation.